Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Digital products are FINAL SALE no returns.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You are responsible for return shipping costs.
To start a return, you can contact us at marketing@kissmycarrots.com.
If your return is accepted, we'll send instructions on how and where to send your package. You are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at marketing@kissmycarrots.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Digital products are non-refundable final sale. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marketing@kissmycarrots.com.
Return and Refund Policy
Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you, receives the last item of your order. This period is extended if it ends on a weekend or public holiday.
To exercise your right of withdrawal, you must inform us of your decision by submitting a return or cancellation request through your account order history before the withdrawal period expires.
Cancellations
You may cancel your order at any time before it has been fulfilled. Once an order has been fulfilled and shipped, the return process applies instead.
Returns
To return an item, submit a return request through your account within the withdrawal period. Once your return is approved, please send the item back in its original condition. A 50% restocking fee applies-no exceptions.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed to your original payment method within a reasonable timeframe.